Effective date: 21 July 2026
This Privacy Policy explains how Shanthi Computer Centre, a sole proprietorship owned by Raghavendra L, collects, uses, stores and shares personal information when customers use our website, contact us, communicate through WhatsApp or request our services.
Depending on the service requested, we may collect:
• Name, phone number, email address and postal address
• WhatsApp messages, service enquiries and communication history
• Information entered in forms or provided for a requested service
• Identification or supporting documents voluntarily provided where required
• Application, acknowledgement, transaction or service-reference numbers
• Payment confirmation or receipt information
• Technical information processed by our website, WhatsApp, Meta or Google services
We do not need or request customers’ passwords, OTPs, card PINs, CVVs, account passwords or private authentication credentials. Customers should never send such information to us.
We may use personal information to:
• Respond to enquiries and provide requested services
• Verify information and prepare or submit authorised applications
• Communicate service status, appointments, reminders and results
• Provide customer support
• Maintain service and accounting records
• Prevent fraud, misuse and security incidents
• Comply with applicable laws and authorised service-provider requirements
• Improve our service processes
We use personal information only for the purpose for which it was collected or for another lawful purpose communicated to the customer.
Identity documents relating to Aadhaar, PAN, passports or other services are collected only when required for a service requested by the customer and through an applicable authorised process.
Customers should not send unnecessary identity documents through ordinary website forms, email or WhatsApp. We do not collect or store Aadhaar biometric information through this website.
We may communicate using the WhatsApp Business Platform. WhatsApp and Meta may process phone numbers, messages, message metadata and related information according to their applicable terms and privacy policies.
We may use Google Workspace services, including Gmail, Google Sheets and Google Drive, to receive enquiries , maintain authorised service records, manage workflows and provide customer support. Google may process this information according to its applicable terms and privacy policies.
By contacting us or requesting a service, customers provide information voluntarily for that service. Where consent is required, customers may withdraw consent by contacting us.
We send marketing messages only where permitted and where the customer has agreed to receive them. A customer may reply STOP through WhatsApp or contact us to stop promotional communications. Necessary service or legal communications may still be sent where permitted.
We may share information only when necessary with:
• Government departments, authorised portals or service networks connected to the requested service
• Telecom, technology, payment or document-processing providers
• Meta and WhatsApp for business communications
• Google Workspace and other service providers used to operate our business
• Professional advisers or authorities where required by law
• Authorised personnel who require access to complete the requested service
We do not sell or rent customer personal information.
We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, alteration or disclosure. However, no internet, messaging or electronic-storage system can be guaranteed to be completely secure.
Customers should avoid sending passwords, OTPs, PINs, CVVs, biometric information or unnecessary identity documents through WhatsApp, email or this website.
We retain personal information only for as long as reasonably required to provide the requested service, maintain necessary records, resolve disputes or comply with legal and authorised-service obligations.
When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
Subject to applicable law, customers may request:
• Access to information held about them
• Correction of inaccurate information
• Withdrawal of consent
• Deletion of information that is no longer required
• Details about how their information is being processed
• Assistance with a privacy-related grievance
We may need to verify the requester’s identity before completing a request. Some records may be retained where required by law or necessary for an ongoing service, dispute or legal obligation.
Where a service concerns a child, information should be provided by or with the involvement and consent of a parent or lawful guardian, as required by applicable rules.
Our website may link to government portals, authorised service providers or other external websites. Those websites have their own privacy practices, and Shanthi Computer Centre is not responsible for their content or privacy policies.
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated effective date.
Shanthi Computer Centre
Byndoor, Udupi District, Karnataka – 576214, India
Phone: +91 95356 77416
Email: mail@2id.in
To request access, correction or deletion, email us with the subject “Privacy Request” or “Data Deletion Request”. Include your name, the phone number used to contact us and a brief description of the request. Do not include passwords, OTPs or unnecessary identity documents in the request.